Quick Answers to Your Common Questions
Introductory Text: We've compiled answers to the questions we receive most often. For a personalized and instant answer, you can always ask our AI Assistant directly.
(Use an accordion-style layout for questions and answers)
1. General & Image Generation
Q: What is IMAGEAI?
A: IMAGEAI is a powerful AI-powered platform that transforms your text descriptions (prompts) into unique, high-quality images in seconds. It's designed for artists, marketers, designers, and anyone looking to bring their creative ideas to life.
Q: What is the best way to write a prompt for accurate results?
A: Be as specific as possible. Include the main subject, the action it's performing, the artistic style (e.g., "photorealistic," "anime," "Van Gogh style"), lighting, and color scheme for the best results. You can learn more in the "Mastering Prompts" section of our Help Center.
Q: Are the images I create private?
A: Yes, the images you generate are private to your account. We value your privacy and do not share your creations unless you choose to make them public.
Q: Can I edit an image after it's generated?
A: While you cannot directly edit a generated image within IMAGEAI, you can use the original image as a reference for a new generation or refine your prompt to make changes and generate a new version.
2. Account & Subscription Management
Q: How do I upgrade or downgrade my subscription plan?
A: You can easily change your plan at any time from your "Account Settings" under the "Subscription" tab. Upgrades are applied instantly, while downgrades take effect at the end of your current billing cycle.
Q: How can I cancel my subscription?
A: We're sorry to see you go! You can cancel your subscription from "Account Settings" > "Subscription". Your plan will remain active with all premium features until the end of the current billing period.
Q: What happens to my images if I cancel my subscription?
A: You will retain access to all the images you have already generated. However, you will lose access to premium features and any remaining credits once your subscription period ends.
Q: How do I delete my account permanently?
A: To permanently delete your account and all associated data, please go to "Account Settings" > "Profile" and select the "Delete Account" option. Please note that this action is irreversible.
3. Billing & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We process all payments through a secure payment gateway.
Q: How can I find my invoices?
A: All your past invoices are available for download in your account. Simply navigate to "Account Settings" > "Billing History" to view or download them as PDFs.
Q: What is your refund policy?
A: We offer refunds on a case-by-case basis, typically for technical errors or accidental purchases within a specific timeframe. Please review our full refund policy on our Terms of Service page or contact customer support for assistance.
Q: Why did my payment fail?
A: A payment can fail due to several reasons, such as incorrect card details, insufficient funds, or bank restrictions. Please double-check your information and try again, or contact your bank for more details.
4. Technical Issues & Usage Rights
Q: Who owns the copyright to the images I create?
A: With our paid plans, you own the copyright to the images you generate and can use them for personal or commercial projects, according to our Terms of Service. Users on the free plan may have different usage restrictions.
Q: Why is image generation taking a long time?
A: Image generation time can vary based on server load and the complexity of your request. During peak hours, it might take a bit longer. If it seems stuck, please try refreshing the page and submitting your prompt again.
Q: Why did I get a low-quality or distorted image?
A: The AI does its best to interpret your prompt, but sometimes complex or ambiguous descriptions can lead to unexpected results. Try rephrasing your prompt, making it more specific, or using a "negative prompt" to exclude elements you don't want.
Q: What happens if the website is not working correctly?
A: First, try clearing your browser cache and cookies or using a different browser. If the issue persists, please check our social media channels for any announcements about downtime. If there are no announcements, report the problem to us via our Customer Service page.